Frequently Asked Questions

• - How do I contact you?
• - What types of mixers does Cleveland Mixer produce?
• - How do I obtain application assistance and a quote? How long does this take?
• - How do I find local sales representatives?
• - How do I obtain spare or replacement parts?
• - Can I purchase mixers or parts directly from Cleveland Mixer?
• - What is the standard lead-time for your products?
• - Does Cleveland Mixer build custom mixers? How long does this take?
• - Are my process results guaranteed?
• - Do you offer an OEM discount?
• - Do you have international representatives? Do you ship internationally?

 

 How do I contact you?
 We can be reached toll free at 1-800-243-1188 or 860-669-1199 by phone. Our fax number is 860-669-7461. Our email address is info@emimixers.com

 What types of mixers does Cleveland Mixer produce?
 We manufacture low-shear liquid mixing equipment for many industries and applications. Specific product lines include: (click on any of the following for a detailed description) Portable Mixers to both direct and gear drive, Sanitary Mixers, Top Entry Mixers, Side Entry Mixers, Drum Mixers, Bulk Container (IBC) Mixers, Lab Stirrers and Variable Speed Mixers.

 How do I obtain application assistance and a quote? How long does this take?
 Answers to any of your application questions are only a phone call away. We strive to answer all customer service inquiries within the same business day. Quotations are provided with complete documentation within 48 hours – provided we have all the process parameters. Our toll free number is 800-243-1188. Our fax number is 860-669-7461. Our email is info@emimixers.com. You can also submit a Request for Quote through this website by clicking here.

How do I find local sales representatives?
Call 800-243-1188 or 860-669-1199.

How do I obtain spare or replacement parts?
Email us at info@emimixers.com with your request, or contact Jason Naarden at 800-243-1188, 860-669-7461 (fax). Please supply your mixer model number and serial number and serial number to insure the correct part is quoted and supplied.

Can I purchase mixers or parts directly from Cleveland Mixer?
Yes. Please contact us at info@emimixers.com or toll free at 800-243-1188

What is the standard lead-time for your products?
It depends on the product: lab stirrers and portables with in one week, large top entry mixers are usually 6-8 weeks, depending on options such as seals and special coatings. For planning purposes it is important to factor in time for approval drawings on custom-engineered mixers.

Does Cleveland Mixer build custom mixers? How long does this take?
Yes, Cleveland Mixer can engineer and build a mixer to suit virtually any process. Lead-time depends on the mixer required to satisfy the application requirements.

Are my process results guaranteed?
Yes, Cleveland Mixer will guarantee the desired process results contingent upon receiving complete process data during the time of quotation request.

Do you offer an OEM discount?
Yes, if you are on OEM, please contact the factory at 800-243-1188 or email us at info@emimixers.com

Do you have international representatives? Do you ship internationally?
Yes. Please contact us at 860-669-1199 or email us at info@emimixers.com for complete details.